Withdraw or Cancel a Plan

Use this page to leave a paid Thalovant plan. There are two ways, and both take one step.

• Withdraw undoes a new contract within 14 days, with a refund.
• Cancel ends a plan at any time. The plan runs to the end of the period you already paid for.

Both work from the dashboard when you’re signed in, and from a public form when you aren’t, so you can still leave a plan when you can’t sign in. Both send you an email receipt straight away with what you sent, and the date and time Thalovant received it.

Cancelling is also how you stop a plan from renewing, and how you stop an annual Home plan before it switches to monthly billing.

What the Forms Ask For

Have these ready:

• the email address on your Thalovant account;
• your name;
• your contract reference, which looks like THV- followed by eight letters and digits. It is in your order confirmation email.

When you’re signed in, the dashboard fills these in for you.

Withdraw From a Contract

You can withdraw within 14 days from the day the contract is concluded, which is the day you subscribe or start a free trial.

1. Open the withdrawal page. In the dashboard, open Billing and choose Withdraw from contract here. Without signing in, open the withdrawal form.
2. Check the details. Confirm your email, name, and contract reference.
3. Choose Confirm withdrawal. Thalovant records your withdrawal at once.
4. Read the receipt email. It repeats what you sent and when Thalovant received it.

After the withdrawal is matched to your contract, Thalovant ends the plan straight away and refunds you:

Your situation	Refund
You did not ask for the service to start during the withdrawal period	Full refund.
At checkout, you asked for the service to start right away	Refund minus an amount proportionate to the days used.

If Thalovant cannot find a contract that matches your details, the receipt email says so and explains what to send. If the 14 days have already passed, your withdrawal is still recorded, and the receipt email explains that the period is over and how to cancel instead.

You can also use the model withdrawal form on the withdrawal information page and email it to [email protected].

Cancel a Plan

1. Open the cancellation page. In the dashboard, open Billing and choose Cancel contracts here. Without signing in, open the cancellation form.
2. Check the details. Confirm your email and name. The contract reference is optional here but helps match the right plan.
3. Choose the kind of cancellation, in Germany only. When your contract is billed in Germany, the form also offers an extraordinary termination. Pick an ordinary cancellation unless you have a serious reason to end the contract now. Everywhere else there is only the ordinary cancellation, so there is nothing to choose.
4. Choose Cancel now. Thalovant records your cancellation at once.
5. Read the receipt email. It repeats what you sent, when Thalovant received it, and the date your plan ends.

Kind	When it ends	What you add
Ordinary	At the end of the period you already paid for. The plan does not renew.	Nothing else.
Extraordinary (Germany only)	Now, when you have a serious reason that German law recognises.	Your reason. Thalovant reviews it and confirms the end date by email.

The form uses the billing country of your contract. When it doesn’t know it, for example when you aren’t signed in, it offers the extraordinary termination when your browser’s language is German or its region is Germany.

Until your cancellation is matched to a plan, its end date is not set. The receipt email tells you when it is.

Annual Plans

An annual Home or Family plan runs for one year, then continues month to month. Cancel at any time before the year ends so it does not continue. After it switches to monthly, cancel at any time and it ends at the end of that month.

An annual Work plan renews for another year. Cancel before the renewal date to stop it.

Thalovant emails you 30 days before any annual renewal and before a Home annual plan switches to monthly billing.

Tip

Keep every receipt email. Each one records what you sent, and when, so you have proof without asking support.

Keep the Receipts

You’re finished when:

• you have a receipt email for your withdrawal or cancellation;
• a matched cancellation email shows the date your plan ends;
• a matched withdrawal email confirms the plan ended and the refund amount;
• Billing shows the plan end date, or your account back on Free.

When the Receipt Isn’t What You Expected

Symptom	What to do
No receipt email after a few minutes	Check spam, then confirm you used the email address on the account. Send the form again if needed.
The receipt says no contract matched	Check the contract reference in your order confirmation email, then send the form again.
The receipt says the 14 days are over	Cancel instead. The plan runs to the end of the paid period and does not renew.
The form asks you to try again later	The public forms limit repeated requests. Wait a minute, then send it once.

For anything else, email [email protected] with your contract reference. Never include card numbers or passwords.

The full rules are in the Terms of Service and on the withdrawal information page.

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