Troubleshooting Index

Use this page when something looks wrong.

Start with the words on screen. Open one page. Change one thing at a time.

Start Here

What you see	Open	Check first
Button is locked or says upgrade required	Billing and Plans	Plan and usage.
Cannot create a hub or add another item	Known Limits	Current limits.
Client is offline, missing, or not connected	Clients and Connections	Active state, hub, setup link, and last update.
Setup link expired	Connect a Client	Create a fresh one-time setup link.
Connection file is missing or exposed	Clients and Connections	Re-download, pause, lock, or recreate the client.
Permission denied or access blocked	Permissions	Allowed actions, blocked actions, and purpose.
Client has too much access	Permissions	Split the client or narrow allowed actions.
Live Map is stale, empty, or missing a client	Live Map	Filters, connected state, and client health.
Wrong language, location, or voice	Runtime	Skill set and runtime config.
Skill, runtime, or hub update available	Manage Updates	Update owner and target.
Several pages are down	Status page	Current incidents.
Account or security blocked you	Profile and Security	Two-step sign-in and active browser.

Name the symptom. Use the exact visible label, warning, or status.
Open one page. Use the table.
Check the item. Note the name and visible status.
Move only if needed. Do not change Billing, clients, permissions, and runtime in one pass.
Ask for help. Use Get Support if the issue remains.

Need Help?

If you already checked the owner page, prepare a support request.