Troubleshooting Decision Tree

Use this page when you want one next step.

Start with the visible symptom. Change one thing at a time.

Choose the closest symptom.

Next Page

Pick a symptom to see the owner page and first check.

Prepare a support request

Fast Table

Symptom you can see	First page	What to check
Button is locked or disabled	Billing	Plan, current usage, feature availability, and help options.
Cannot create a hub	Billing	Hub limit, address access, paid Skill Store access, and plan messages.
Client offline or not connected	Clients and Connections	Active state, hub choice, setup link, and last update.
Setup link expired or exposed	Connect a Client	Whether to create a fresh one-time setup link.
Connection file missing or exposed	Clients and Connections	Whether to re-download, pause, lock, or recreate the client.
Access too wide or too narrow	Permissions	Linked clients, allowed actions, blocked actions, and purpose.
Skill, runtime, or hub update available	Manage Updates	Update owner, release target, sync state, and Billing access.
Wrong language or wrong location	Runtime	Skill set assignment and runtime config for the affected hub.
Live Map is stale or missing a client	Live Map	Connected, stale, missing, and warning states.
Account blocks connection file access	Profile	Two-step sign-in, sessions, and recovery codes.

If It Still Fails

Collect:

the page where you saw the issue;
the hub, client, or permission set name;
the visible status text;
whether the status page shows an incident for broad issues;
whether Dashboard and Live Map agree;
what you tried.

Prepare support request