Sign In and Account Access

Use this page when the question is about getting into your account, not changing hubs or connections.

It covers account creation, sign-in, single sign-on, email verification, password reset, authenticator codes, and recovery codes.

Start Here If

• you are creating your first account;
• you want to sign in with email, Google, or GitHub;
• email verification is blocking the next step;
• you forgot your password;
• sign-in asks for an authenticator code or recovery code.

At a Glance

Question	Simple answer
New to Thalovant?	Create an account with a work email or available sign-in provider.
Coming from a public hub?	The selected hub can stay attached to the signup flow.
Forgot password?	Use the password reset flow from the sign-in page.
Asked for a code?	Use your authenticator app or one saved recovery code.
Need to manage security?	Open Profile after signing in.

Create an Account

1. Open Create account. Use a work email and your real display name.
2. Choose a strong password or sign-in provider. Use Google or GitHub when that option appears and fits your team.
3. Finish email verification if prompted. Check the same email inbox used for signup.
4. Return to the app. If you started from a public hub, continue the saved connection path.
5. Open Profile later. Add two-step sign-in and store recovery codes before handling private setup material.

Sign In

Use the same method you used to create the account:

• email and password;
• Google sign-in when offered;
• GitHub sign-in when offered.

If the account was first created with email and later uses a provider with the same email address, Thalovant keeps the identity unified.

Two-Step Verification

Two-step verification protects sensitive account and setup actions.

Authenticator code

Use the six-digit code from your authenticator app.

Recovery code

Use one saved recovery code when the authenticator app is unavailable.

Each recovery code works once. Store recovery codes somewhere safe outside Thalovant.

Recover Access

Situation	First move
Forgot password	Use Forgot password? from the sign-in page.
Reset link expired	Request a new password reset link.
Authenticator unavailable	Use a saved recovery code.
No recovery codes left	Sign in if you can, then regenerate recovery codes from Profile.
Account still blocked	Prepare a support request without secrets.

What Not to Share

Never share:

• passwords;
• authenticator codes;
• recovery codes;
• setup links;
• copied setup commands;
• connection files;
• payment details.

Caution

Support can help with context. Support should never need your password, authenticator code, recovery code, or private setup material.

Account Access Is Ready When

Your account access is ready when:

• you can sign in using the expected method;
• email verification is complete when required;
• two-step verification is enabled when your workspace requires it;
• recovery codes are stored safely;
• Profile shows the expected browser sessions.

Open Profile and Security