Help
Use this page when you are stuck and want the next click.
Start with what you can see. If something is locked, check limits. If many pages look unavailable, check the status page. If something looks broken, use the troubleshooter. If you already checked the owner page and still need a person, prepare a support request.
Start Here If
Section titled “Start Here If”- something looks wrong and you do not know why;
- a button is locked, disabled, or says upgrade required;
- a client is offline, access is denied, or Live Map looks stale;
- you need help from Discord or support.
Choose One
Section titled “Choose One”Fix a problemChoose a visible symptom and get the first page to check.
Find your wayUse search, Help and resources, and safe support context from the app.
Find by symptomLook up locked, offline, denied, stale, missing, or wrong behavior.
Check limitsCheck plan, hub, connection, runtime, and safety limits before changing setup.
Ask for helpCopy the right Discord support, bug report, or feature request template.
Fast Route
Section titled “Fast Route”| What you see | Go here |
|---|---|
| Locked, disabled, can’t add, upgrade required, or limit reached | Known Limits |
| Several pages are unavailable or slow | Status page |
| Client offline, access denied, Live Map stale, wrong language, or security blocked | Fix a Problem |
| You know the phrase but not the owner page | Find by Symptom |
| You are inside the app and need the matching guide | Find Your Way |
| You already checked the owner page and still need help | Ask for Help |
Before Asking
Section titled “Before Asking”- Name the page or feature. Support needs to know where the issue happened.
- Copy the visible message. Use the exact status, warning, locked state, or error.
- Check status for broad issues. Check service status when several pages or users are affected.
- Say what you expected. Include what happened instead.
- List what you tried. Keep it short and specific.
- Remove secrets. Do not share tokens, passwords, API keys, client secrets, setup links, connection files, or private customer data.
Help Is Easy When
Section titled “Help Is Easy When”You are ready to move on when you know:
- which page owns the issue;
- whether a plan or limit is involved;
- whether the status page shows an incident;
- the exact visible status;
- whether you need support, a bug report, or a feature request.